mariwdPrivacy Policy

This page describes what we collect when you use mariwd and how we keep that data protected. When you create an account with us, deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place bets on Liga 1, Piala AFF, or any esports category, you provide information we use to verify your identity, process payments, and deliver our service. We take your privacy seriously and encrypt all sensitive data in transit and at rest.

Our privacy commitments apply whether you access mariwd from Jakarta, Surabaya, Bandung, Medan, or Semarang—or from anywhere else our service is permitted by law. We do not sell your data. We do not share your payment details with third parties beyond the processors needed to settle deposits and withdrawals. We do not track you across other websites or create profiles for sale to advertisers. This policy sets out exactly what we collect, why we collect it, and who has access to it.

If you have questions about how we handle your information, contact our support team via in-app chat, and we will explain our practices in detail.

What We Collect on mariwd

We collect different categories of information depending on how you use our platform. Account information includes your email address, password (encrypted), full name, phone number, and birth date. Identity information includes government ID photos and a selfie, which we require for Know Your Customer (KYC) verification. We use these to confirm you are a real person and comply with local regulations in the jurisdictions where we operate.

Payment information includes the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), your account balance, and transaction history. We do not store full payment details (such as your complete card number or bank account number)—those are held by our payment processors, not by mariwd. We retain only a tokenized reference that lets us process withdrawals to the right account.

Betting information includes all wagers you place, markets you view, odds you locked in, and bet outcomes. We retain this indefinitely so you can review your history. Device information includes your IP address, device type, browser, and operating system. We use this to detect fraud, prevent account abuse, and troubleshoot technical issues. Cookies on our website track your session and preferences; you can disable cookies in your browser settings, though some site features may not work correctly.

We encrypt sensitive data end-to-end

All data passing between your device and our servers uses 256-bit SSL encryption. Payment details, identity documents, and account credentials are encrypted at rest on our servers as well.

How We Use Your Data

We use your information for these core purposes. Account management means processing your signups, verifications, logins, and account settings. Payment processing means settling deposits and withdrawals through your chosen payment partner (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment). Fraud prevention means monitoring for suspicious activity, duplicate accounts, collusion between players, or attempts to exploit our systems.

We use betting history to settle wagers, manage your balance, and generate your transaction record. We use device information to troubleshoot technical issues and prevent abuse. We may contact you via email about account security (password reset requests, login alerts) or payment issues (deposit delays, withdrawal status). We will never contact you asking for your password or payment details—legitimate support requests always happen through your secure account dashboard or in-app chat.

Note: We never contact you asking for passwords, payment information, or ID photos. If you receive such a request, it is fraudulent—report it immediately via in-app chat.

Third Parties and Data Sharing

We share your data only as necessary to operate mariwd. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive tokenized payment references and transaction amounts so they can settle your deposits and withdrawals. KYC verification providers receive your identity documents to confirm you are who you claim to be. Compliance and reporting partners receive aggregated, anonymized data required by local regulations—never your personal details.

We do not sell your information to marketers, data brokers, or third parties. We do not share your bet history, balance, or payment methods with anyone outside our organization except where required by law or to process your transactions. Our servers are hosted by cloud providers who have contractual obligations to protect your data and use it only for hosting services.

Your Rights and Data Requests

You have the right to request a copy of all personal data we hold about you, and we will provide it within 30 days. You can request correction of inaccurate information. You can request deletion of your account and associated data, though we may retain transaction records as required by local law and compliance obligations. Contact our support team via in-app chat to exercise any of these rights.

If you believe we have mishandled your data or violated your privacy rights, you can escalate your complaint to the data protection authority in your jurisdiction. Our policy respects applicable data protection laws in all regions where mariwd operates.

Cookies and Tracking

Our website uses session cookies to keep you logged in and remember your preferences. These cookies expire when you close your browser. We do not use tracking pixels or third-party cookies to follow your activity across other websites. Our mobile app does not rely on cookies but does store a session token on your device so you stay logged in between sessions. You can clear this token by logging out.

Data Retention and Deletion

We retain account information, transaction records, and betting history indefinitely after you close your account, as required for compliance and dispute resolution. If we process a withdrawal request during Idul Fitri or another busy holiday period, the transaction record and associated data are kept according to the same indefinite schedule. Identity documents (ID photos, selfies) are encrypted and held only as long as necessary for KYC verification, typically deleted after 12 months unless local law requires longer retention.

We at mariwd are committed to keeping your information secure and using it only to deliver our service and comply with law. Your trust is essential to us, and we treat your privacy as a core responsibility. If you have further questions about this policy, our support team is available via in-app chat to clarify our practices.

International Data and Jurisdiction

Our servers may be located outside your jurisdiction. By using mariwd, you acknowledge that your data may be stored and processed in countries outside your home region. We apply the same encryption and security standards regardless of server location. If local laws restrict data transfer outside your jurisdiction, it is your responsibility to verify that your use of mariwd complies with those laws before you create an account.

We operate under jurisdiction-restricted access. Our service is available only where online gaming is permitted by law. We comply with data protection regulations in each region where we operate. If you access mariwd from a jurisdiction where our service is not permitted, we are not responsible for any consequences of that access.

Policy Changes

We may update this privacy policy from time to time to reflect changes in our operations or applicable law. We will notify you of material changes via email or in-app notice. Continued use of mariwd after we post updated privacy terms means you accept those changes. If you do not agree with any update, you may close your account and request deletion of your data (subject to legal retention obligations).

We at mariwd believe that transparent privacy practices build trust with our users. This policy explains exactly what we do with your information and how we protect it. If you have any questions, contact our support team. We are here to help you understand how your data is handled on our platform.

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