mariwd Platform Account Terms
We at mariwd set out our platform account terms to ensure clarity about how your account works, what we expect from you, and what you can expect from us. These terms apply to anyone who creates an account on mariwd to access our live-dealer tables, sportsbook markets (Liga 1, Piala AFF, Champions League), esports betting (Mobile Legends, Free Fire, PUBG Mobile), slot games, or other offerings. By opening an account on mariwd, you agree to these terms, and we commit to operating our platform fairly and transparently within the jurisdictions where we are permitted to operate.
Our platform operates under jurisdiction-restricted access. We provide services only in regions where local law permits online gaming and sports betting. Users are responsible for verifying that their access to and use of mariwd complies with the laws applicable in their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.
This guide covers account creation, identity verification (KYC), deposit and withdrawal methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), bonus terms, dispute resolution, and your rights on mariwd. We encourage you to read these terms in full before you begin.
Opening and Using Your mariwd Account
When you create an account on mariwd, you provide an email address, set a password, and enter your full name and contact details. We ask for this information so we can verify your identity and comply with legal requirements in the regions where we operate. Your account is personal to you—you may not share login credentials with others or permit anyone else to use your account. You are responsible for all activity that occurs under your login, so we recommend using a strong, unique password.
We require identity verification before you can deposit or wager. This Know Your Customer (KYC) process involves uploading a government-issued photo ID and a selfie so we can confirm your identity. Our verification team reviews submissions within one business day, and most accounts are approved immediately. Once verified, your account moves to active status, and you can deposit and access all mariwd offerings—live blackjack and roulette tables, sportsbook coverage, esports markets, and slot games.
Your identity stays encrypted on mariwd
We protect all ID photos and personal data with 256-bit SSL encryption. We never share your information with third parties outside our verification and compliance workflows.
Deposits and Withdrawals on Our Platform
We support nine Indonesian payment methods on mariwd: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. You may deposit using any of these methods, and funds credit to your mariwd balance within seconds (e-wallets) to a few minutes (bank transfers). We do not charge deposit fees—any fees charged are from your bank or wallet provider. Deposits are final; we do not reverse transactions once they settle to your balance.
Withdrawals use the same payment methods you deposited with. You request a withdrawal via your account settings, select an amount and payment method, and our team processes it during business hours. Bank transfers typically clear within one business day. E-wallet transfers often settle within minutes. We do not charge withdrawal fees. All withdrawals are subject to verification—we may ask for confirmation that the payment account matches your registered identity if a withdrawal appears unusual.
- You initiate a deposit by selecting a payment method in the mariwd app or website.
- You complete the payment through your chosen channel (mobile banking, local payment, online payment, etc.).
- Once confirmed, funds appear in your mariwd balance and are immediately playable.
- To withdraw, you navigate to your account, select the withdrawal option, enter an amount, and choose your payment method.
- We review and process the withdrawal during business hours (typically within 24 hours for bank transfers).
- Funds return to your payment account according to that provider's standard timeline.
Our Policy on Bonus Terms
From time to time, we may offer welcome bonuses or promotional offers on mariwd. Any bonus offer includes terms that specify eligibility, how the bonus is credited, and any wagering requirements attached to it. We will display these terms clearly at the time of offer. Bonuses are subject to verification—we reserve the right to withhold or cancel a bonus if we detect fraud, account abuse, or violation of the bonus terms. Bonus funds must be wagered according to the specified requirements before you can withdraw them; unused bonuses expire according to the promotion's stated timeline.
We may adjust or withdraw promotional offers at any time. Bonuses are a courtesy, not a guarantee, and we enforce strict anti-abuse measures to ensure fair play for all mariwd users.
Account Suspension and Dispute Resolution
We at mariwd reserve the right to suspend or close your account if we detect activity that violates our terms—including fraud, collusion with other players, use of automated tools, or attempts to exploit our systems. If we suspend your account, we will notify you and provide a reasonable opportunity to respond before final closure. Funds in your account at the time of suspension will be held pending investigation. If we confirm a violation, we may forfeit bonus funds or suspend withdrawals; if no violation is found, we will return your funds.
If you have a dispute about a bet settlement, game outcome, or account balance, contact our support team via in-app chat. We review disputes within 48 hours and provide a clear explanation of how we settled the issue. Our decision is final and binding under these terms. If you believe we have treated you unfairly, you may escalate your complaint to the jurisdiction-level authority that oversees our operations, though jurisdiction-level appeals are outside our direct control.
Jurisdiction Notice and Your Rights
Our services are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access to and use of mariwd complies with their own jurisdiction's law. We provide our platform on an "as is" basis and make no warranties about uninterrupted service, accuracy of odds, or specific outcomes. You use mariwd at your own risk.
We hold all necessary licenses and compliance certifications for the regions where we operate. If you access mariwd from Jakarta, Surabaya, Bandung, Medan, or Semarang, you are subject to Indonesian regulations governing online gaming. If you access from outside our permitted jurisdictions, you do so at your own legal risk, and we are not responsible for any consequences.
Changes to These Terms
We may update these terms at any time to reflect changes in our operations, legal requirements, or improvements to mariwd. We will notify you of material changes via email or in-app notice. Continued use of mariwd after we post updated terms constitutes your acceptance of those changes. If you do not agree with any update, you may close your account and request withdrawal of remaining funds.
By creating and maintaining an account on mariwd, you agree to these terms and acknowledge that we operate our platform fairly, transparently, and in compliance with applicable law. If you have questions about our terms, contact our support team. We are here to clarify any aspect of how mariwd works and what we expect from our users.